Online Support

Our online support chat is available for any person in Aotearoa (aged 13-27) who is looking for guidance, support, or advice around sexuality, gender identity, and intersex status. You might be a young person who is looking for some support for themselves, or someone who is supporting a young person. We’d love to hear from whānau, friends, teachers - anyone who needs to chat!

When can I access this?

Our online chat support will be active from 3-5pm, Monday-Friday.

What platform do you use?

We use a live chat platform - just click on the purple icon in the bottom right corner of the page! 

Who am I talking to?

We have a team of trained support workers who you would be talking to. Click here to find out who our team is! 

How does it work?

All you need to do is message us using the chat button on the bottom right corner of the page. Once you send us a message, someone from our support team will get back to you!

Is it anonymous?

Absolutely - we don't collect any details about you, the only thing that is captured is your IP address. If you want to get more support, we'll ask to get some details from you such as your email address. Once we've finished chatting we immediately archive your messages. Our messaging software software is password protected and only available for RY's support team to access.

Please note

Because we’re trying to be available to as many people as possible, we might only be able to chat with you for 10-15 minutes. If we have lots to discuss, we might ask for your email so that our support team can provide you with everything you need.

If you’re in a crisis please dial 111, or contact your local mental health crisis team. If you are experiencing a lot of distress we will tell you who you need to call as our team cannot provide emergency assistance ourselves.