Covid-19 Support

We'll be doing our best to keep these pages updated with the latest information on social services available for queer, gender-diverse & intersex young people across Aotearoa. 

Our services are operating fully online at the moment, we're right here to help.

Follow us on Facebook, Instagram and Twitter to stay connected. If you need support, click here to get in touch with us! Below is a list of organisations and what kind of services they are providing:

Name of OrganisationWhat's Being Offered
Gender Minorities AotearoaGMA will continue to provide support by email and phone, keep the website updated, run the Facebook forums, etc.
Q YouthDesigning an Drop In Online group which is seperate to our main group so our youth can have a safe space to interact with us, post memes and some silly challenges. Just hang out really. Also have an online art project being started.
InsideOUTShift Hui will be virtual (in process of creating)
WINZWork and Income provides income support, emergency financial/housing assistance for people who are experiencing hardship and cannot support themselves. All WINZ service centres are closed, currently operating through phone and online appointments, all supporting documents will be sent via email or via application upload.
NZAFAt home testing, online counselling, Gay IRL happening online (join fb group for zoom link)
Anxiety NZ24/7 support offering brief intervention, breathing, mindfulness, and relaxation exercises to help anyone that is having a panic attack or high anxiety.
OUTlineSupport line still operating between 6-9pm. Encouraging to leave voicemails as volunteer numbers are down with pandemic.
Te Whanau RangimarieProvides support with emergency/transitional housing, women's safe housing, counselling, parenting programmes and non-violent programmes in Auckland. Still operating, consultations done via phone or email.
WaQuYWorking on setting something up by next week, will update then. Meantime, there's a WaQuY channel on our discord that they're encouraging their young people to join
Women's Refuge24/7 confidential, non judgemental support for anyone dealing with domestic violence. 24/7 access to safe houses, advocacy when dealing with police, legal, court, WINZ, housing, doctors. Referrals to counselors, doctors, lawyers and other support services.
Victim Support24/7 support after crime, trauma or suicide. Provides emotional and practical support, information, referral to other support services and advicacy for the rights of victims. Support will be done remotely, via phone call or video call.
ShineAvailable 7 days from 9am-11pm. Offers services for victims of domestic abuse through their helpline, crisis advocacy and women's refuges. Still operating during lockdown, some servces will be offered by phone instead.
ACC (sensitive claims, psychology services, psychiatry services)People wanting to access ACC therapy or currently undergoing it will still be able to see their therapists - providers are able to use video conferencing with client consent.
Family ActionAvailable Monday to Friday from 8:30am - 5:00pm. Offers services for those who have experienced abuse, trauma, family and sexual violence. Services include: counsellling, outreach, women's refuge and youth programmes. West Auckland based Women's Refuge. Office is closed, staff are working remotely, referrals and counselling are done over the phone.
Safe to Talk24/7 service for sexual harm queries/issues. Range of services include: referrals to specialists in your area, information for family and friends wanting to help someone, explanations of what you might expect if you report to the police, free and confidential support with trained specialists.
Help Auckland24/7 support for sexual abuse survivors. Services include: crisis support, therapy, advocacy and referrals.
Shakti24/7 service that offers crisis support, counselling, legal support, housing support, advocacy and education for African, Asian and Eastern migrants and refugees experiencing domestic violence.
Alcohol Drug Help24/7 helpline that provides confidential support, referrals, advice and practical solutions for anyone with a question/concern about their own or someone else's drinking or drug use. Different helpines are offered to provide people from different cultures/backgrounds appropriate advice that recognizes their unique needs. Helplines include: Maori line, Pasifika line, Youth line and Service Directory (info on details of treatment/providers in your region).
Generation IgniteEmergency food parcels: A drive-thru service at New Lynn Community Centre. Please stay in your car and open your boot when instructed so your parcel can be put in there.
Vision WestFood parcels: The pataka will move to pre-packaged food distribution and pick up options for food parcels from Monday 30 March.
Auckland City Mission (Foodbank)Food parcels.
LinkpeopleMonday - Friday, 8:30am - 5:00pm, however staff are flexible during this time, picking up the phone/queries outside of these hours. Provides housing support and advocacy and service navigation support. Also provides, GP, integration, mental health and addiction service referrals. Able to help with emergency housing assistance as the outreach team are still working remotely. Staff are available to help (via phone call or online) in these locations: Auckland, Hamilton, Rotorua, New Plymouth, Whanganui, Wellington and Christchurch
Norwest FoodbankFood parcels. Remains open as a delivery-only service in the Massey, West Harbour, Hobsonville, Whenuapai area.
Hope CenterFree/emergency food parcels.
St Vincent De Paul (Vinnies Foodbank)Free/emergency food parcels.
Vision WestMonday - Friday, 9am - 5pm. Offers services such as: Community housing services (available through phone and text), home healthcare (planned visits are still going ahead, dependant on support worker availability), food parcels (adjustments are being made to make this a delivery based service), budgeting (through phone) and couselling (through phone and online video calls).
Lifewise (Auckland)Monday - Friday, 9am - 5pm. Onsite offices will continue to be staffed with a maximum of one Youth Worker per site, the rest of the team will be working remotely. Youth housing is still operating however, Lifewise has released a statement saying that they're unable to take in new rangatahi into the service - this will be reviewed if the lock down continues past 4 weeks. Services open during this time: family services, disability services and health services for elderly. Will update if there's any changes to Youth housing.
Peer TalkPeer support phoneline service 18+ - This phoneline operates between 5pm and Midnight, seven days a week, and will connect you with a trained peer support worker who will listen to your experience and help you access further help if needed.
Lifewise (Rotorua)Monday - Friday 9am-5pm. Supported accommodation and housing first Rotorua services will continue.